Unified.to

Readandwritesupportdatainreal-time

Launch 108+ pre-built Call Center integrations today and access normalized support data with zero maintenance — all through a unified API.

Call Center

One request. Every call center platform.

Swap the connection_id and the same code reads calls from Dialpad, Zoom, Twilio or any of 108 call center integrations, in one normalized shape. Every call is live against the source API.

curl --get \
  'https://api.unified.to/uc/{connection_id}/call' \
  --data 'limit=1' \
  --header "authorization: bearer $UNIFIED_API_KEY"
Response — same fields for every call center platform
[
  {
    "id": "CA7f3e9b21c4d84e0f",
    "created_at": "2026-10-24T18:02:11.000Z",
    "updated_at": "2026-10-24T18:09:45.000Z",
    "type": "INBOUND",
    "status": "COMPLETED",
    "telephone": { "telephone": "+1-555-201-3344", "type": "MOBILE" },
    "contact_id": "5dc201f9446e439b204514a4",
    "user_name": "Alex Rivera",
    "start_at": "2026-10-24T18:02:11.000Z",
    "end_at": "2026-10-24T18:09:45.000Z",
    "duration_seconds": 454
  }
]

Start free 30-day trial

No credit card required. Get your API key, connect real accounts, and make live calls like this one in minutes.

The modern Unified API+MCP platform, built differently

Real-time, pass-through

Every request hits the source API live. No caching or sync jobs: reads and writes go to the source API, and native and virtual webhooks report changes on supported integrations.

No customer records at rest

No customer records at rest; connection credentials and operational metadata are encrypted at rest. Each workspace runs in one region: US on every plan, EU or AU on Pro and Scale.

Common objects across every category

Unified objects, endpoints, scopes and errors across every category, plus raw payloads when you need vendor-specific fields.

Custom fields & objects

Read and write custom fields through the Metadata API; reach custom objects through raw fields and the Passthrough API.

AI-ready integrations

Built for AI products: Unified MCP gives LLMs scoped access to integration tools, with options to limit permissions and hide sensitive fields.

Predictable pricing, no lock-in

Usage-based pricing that scales with API volume, not with the number of customers you connect. Own your credentials and export them anytime; tokens issued to your own OAuth app keep refreshing after you leave.

Get integrations from backlog to production in days

1. Activate integrations

Enable integrations across 38 API categories, from Enrichment to Call Center and Authentication

1. Activate integrations

2. Launch integrations

Build, test, and launch multiple integrations simultaneously with only a few lines of code.

2. Launch integrations

3. Authorize integrations

Embed our authorization component to let customers easily link their accounts.

3. Authorize integrations

Authorization handled for you

A pre-built authorization component and API handle each vendor's sign-in, so your code works with a connection ID.

See documentation

Business Login

Sign users in with the software their company already runs on. Redirect them to one Unified URL and get back their verified email and name. No OAuth flows to build, no tokens to store.

Built on OpenID Connect (OIDC), OAuth2, and SAML specifications.

Unified supports 323+ sign-in integrations.

Trusted by developers and product teams worldwide

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Fresh data to fuel countless use cases

Power AI copilots, insights, predictive analysis, and automation with a modern integration infrastructure that scales alongside you.

Call Center

Analyze Calls

Analyze call details from multiple systems to enhance customer interactions.

Call Center

Sync Customers

Integrate call center systems for real-time access to customer data during calls.

Call Center

Track Call Activity

Pull call volume, duration, wait times, and agent activity across platforms.

Call Center

Sync Call Records

Sync call records and events across call center systems and downstream tools.

Build with a unified Call Center API

Read and write data from multiple Call Center integrations

Unified Contact
Fields:
id created_at updated_at name first_name last_name title company emails telephones metadata raw
Methods:
Create a contact List all contacts Retrieve a contact Update a contact Remove a contact
Unified Call
Fields:
id created_at updated_at contact_id telephone start_at end_at user_id contacts is_private user_name user_phone type metadata raw conversation_identifier status answer_at duration_seconds cost_amount currency parent_id instructions
Methods:
Create a call List all calls Retrieve a call Update a call
Unified Comment
Fields:
id created_at updated_at content user_id call_id metadata raw
Methods:
Create a comment List all comments Retrieve a comment Update a comment Remove a comment
Unified Recording
Fields:
id created_at updated_at start_at end_at expires_at call_id web_url contacts user_id media user_name user_phone type conversation_identifier metadata raw
Methods:
Create a recording List all recordings Retrieve a recording Update a recording Remove a recording
Unified Fax
Fields:
id created_at updated_at type status from_telephone to_telephone pages media_url user_id cost_amount currency error_message metadata raw
Methods:
Create a fax List all faxes Retrieve a fax Remove a fax
Unified Scorecard
Fields:
id created_at updated_at call_id scorecardtemplate_id name user_id reviewer_user_id reviewed_at score questions metadata raw
Methods:
Retrieve a scorecard List all scorecards
Unified Scorecardtemplate
Fields:
id created_at updated_at name description is_active questions metadata raw
Methods:
Retrieve a scorecardtemplate List all scorecardtemplates

Why our customers choose us

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